A 20-person team that never lets a lead go cold.
TOSI runs its whole sales desk on Pakka. With 15 to 20 projects at a time and a large database of leads, the job is simple: call the right people, at the right time, with the right context.
- About 20Team
- 300+Leads on Pakka
- 15 to 20Projects at a time
- ₹10 to 12 lakhAverage project
TOSI: A modular interiors firm in Bangalore with a team of about 20, doing quick-turnaround projects. Uses the Sales Desk.
TOSI is part of the group behind Pakka. Pakka was built inside it, and inside its two sister firms.
Before Pakka.
- More leads than follow-ups.Enquiries arrived faster than the team could follow them up, and good leads went cold without anyone noticing.
- Calls without context.Salespeople called clients without remembering what was said last time.
- No view of who called whom.The admin had no simple way to see which salesperson was calling and which leads were being missed.
With Pakka.
- An 8 AM call list on WhatsApp.Every salesperson starts the day with the calls that matter, overdue leads first.
- A summary one hour before each call.Before every call, Pakka sends a summary of the last conversation, so the context is in front of them when the client picks up.
- The admin sees the whole team.Each morning the admin sees every team member's calls. Leads going cold are flagged, and a limit on how often each client is called keeps the team from overdoing it.
- Quotes in minutes, prices on the first call.Quotes come from TOSI's own rate library in about 20 minutes, and sales can give an approximate rate per square foot on the first call.
Context before the client picks up
A lead who last spoke to TOSI two weeks ago is due a call at 11. At 10, the salesperson gets a summary on WhatsApp: what the client asked for, what was promised, and what to ask next.
The call starts where the last one ended. The client feels remembered, and the team follows the same structure every time.
“Every morning the team knows exactly who to call, and before each call they know what we said last time.”
More stories.
- Fulcro: How a 70-person execution company runs 20+ sites without the evening phone calls.Fulcro started on Pakka in April with the Ops Desk, then added Money and Sales as each desk was built. Today 30 people use it every day, across more than 20 projects.Read Fulcro's story
- Aiti: From the first call to an approved design, with nothing lost on the way.Aiti runs its Sales, Design and Money desks on Pakka across 12 live projects. The biggest change: a quote that took a full day now takes about 20 minutes.Read Aiti's story
10 founding firms in 2026.
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